Word Documents with Ink Do Not Display Correctly

8/14/2013: This issue is resolved in the August 2013 Cumulative Update for SharePoint 2010.

If a Word document contains Ink in a SharePoint 2010 farm with the December 2012 Cumulative Update or later, the document will not display correctly when downloaded. Word will open, but the document will not display, instead showing the background pane of Word.


To work around this issue, you can run:

$web = Get-SPWeb http://webUrl
$web.ParserEnabled = $false

This will fix the issue for any newly uploaded documents, but will not resolve the issue for any documents previously uploaded.

The June 2013 Cumulative Update was supposed to resolve this issue, but in testing, it has not (this CU was also pulled). Microsoft believes a fix will be provided in the August or October 2013 Cumulative Update.

Trevor Seward is a Microsoft Office Apps and Services MVP who specializes in SharePoint Server administration, hybrid scenarios, and SharePoint Online. He has been working with SharePoint for 16 years from SharePoint 2003 on up, managing environments with terabytes of content for 150,000+ user organizations. Trevor is an author of Deploying SharePoint 2016 and Deploying SharePoint 2019. You can find him at /r/sharepoint.